Sometimes referred to as “mystery shopping”, this is an effective method of quality control (QA) to determine whether your business is being operated in accordance with your company policies and procedures, and that your clients are being treated in the manner that you would wish them to be. Such methods can be deployed to determine whether your employees are acting in a dishonest manner, not accepting considerations from suppliers or receiving payments in cash for goods and or services without matters being accounted for. Conversely this method of QA can provide assurances that businesses are operating within acceptable parameters. Such methods are ideally suited for deployment when dealing with intellectual property right issues and counterfeit goods.

At RISC we are able to deploy individual or groups of highly trained test purchasing operatives in a diverse range of environments in industry, construction, commerce, hotels, restaurants, licensed premises, working with the client to identify any shortcomings that may be apparent. As with other types of surveillance, such methods can progress mere suspicion against an individual or groups of individuals into court sustainable evidence.

These types of deployments can be applied to countless differing scenarios and at RISC we would welcome the opportunity to discuss with you your concerns, needs and requirements giving you the peace of mind that the integrity of your business remains intact.